transcosmos has call center services that can strongly support a customer’s marketing activities, tailored to various industries regardless of language.
| Inbound Services | Outbound Services | Non-voice Support | |
|---|---|---|---|
| Manufacture | Pre-sale inquires Post-sale inquires Customer registration Technical support Repairs support Emergency recall | Emergency recall Shareholder voting collection support Customer satisfaction survey Telesales Telemarketing | Technical support Pre-sales inquires Post-sales inquiries Repairs support Emergency notification system |
| Telecommunications | Information desk Subscription / unsubscription processing Troubleshooting support Screening registration Customer retention Smartphone support Opening support Help desk Content support Billing inquiries Recall support | Subscription promotion Surveys Direct mail follow-up Visitor promotion Appointment acquisition Customer satisfaction survey Payment collection support Cancellation prevention | Information desk Subscribe / unsubscribe processing Pricing inquires Troubleshooting support Screening registration Smartphone support Broadband support Content support Billing inquiries Emergency notification system |
| Government | Government / local government inquiries Emergency support Government / local government application processing Customer center Tax return processing | Surveys Bill payment support Contract acquisition | Government / local government inquiries Government / local government application processing Customer center Bill payment support |
| Distribution | Order processing (including pharmaceuticals, alcohol, and cigarette) Ticket reservation Application processing Customer consultation Customer inquiries Store inquiries Emergency contact information | New customers acquisition Customer retention Reactivation of dormant customers Payment collection support Direct mail follow-up Survey / analysis Mystery call | Application processing Customer consultation Customer inquiries Order processing (including pharmaceuticals, alcohol, and cigarette) Ticket reservation Emergency notification system |
| Travel | Brochure request inquiries Booking service Travel planning consultation Customer support Ticket booking service Emergency contact information | Booking follow-up Payment collection support New customers acquisition Direct mail follow-up Survey / analysis | Brochure request inquiries Travel planning consultation Customer support Booking service Emergency notification system |
| Finance | Financial product consultation Financial product application processing Foreign currency deposit / investment trust / insurance inquiries Online banking inquiries Emergency hotline Mobile banking inquiries Mortgage inquiries Aggregating incoming calls of sales offices Aggregating incoming calls of branches Transfer agency operation | Direct mail follow-up Shareholder voting collection support Loan promotion | Online banking inquiries Mobile banking inquiries Financial product consultation Financial product application Mortgage inquiries Emergency notification system |
| Security | Securities account opening support Stock order / investment trust processing Online trade support Security administration Brochure request inquiries Emergency hotline | Shareholder voting collection support Operation support Account opening support Direct mail follow-up | Brochure request inquiries Securities account opening Online trade support Shareholder voting collection support Emergency notification system |
| Payment card | Support desk Co-branded card inquiries Credit card application processing Revolving payments reception Brochure request inquiries Credit card replacement processing Emergency hotline | Customer service inquiries Operation support Identity verification Revolving payments support Group contract promotion Card application confirmation Initial demand for payment Direct mail follow-up Incorrect application confirmation | Support desk Brochure request inquiries Credit card initiation Revolving payments support Card application confirmation Emergency notification system |
| Insurance | Brochure request inquiries Maintenance operation Emergency contact information Accident reporting response (including roadside assistance) Contract confirmation Insurance agency help desk | New customer acquisition Contract confirmation Brochure request follow-up Notification of expiration date Contract renewal Confirmation of revocation | Brochure request inquiries Accident report reception (including roadside assistance) Contract confirmation Notification of expiration date Contract renewal Emergency notification system |