As customer behaviour and mindset continue to diversify, customer services at contact centres become ever more critical. transcosmos helps clients build and operate strategic contact centres that support dialogue with their customers via various communication channels.
Digital Communication Services
Support diversified channels
- Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels
- Chat operators and chat-bots offer non-voice services
- Help clients increase sales and boost customer satisfaction
Contact Center Consulting Services
Support designing contact centers that meet the business objectives
- Visualize contact center’s missions and identify challenges
- Rebuild and create ideal contact centers by developing improvement plans
- Develop and apply quality management criteria and the cycle
Platform Services
Support implementation and operation of communication channels
- A cloud-based service centrally manages customer inquiries received via every possible channel.
The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.